Priority Services Register (PSR) – Free extra help for energy customers

If you or someone in your household would benefit from extra support with your energy, the Priority Services Register is here to help. It’s free, quick to join, and designed for customers in vulnerable situations across the United Kingdom.

Register now Check eligibility Update my PSR details

In a power cut, call 105. If you smell gas, call the National Gas Emergency Service on 0800 111 999.

What is the Priority Services Register?

The Priority Services Register (PSR) is a free, confidential service that gives extra help to customers who may need it. It’s designed for people in vulnerable situations, including customers who are of pensionable age, have a disability or long-term medical condition, are pregnant, have a child under five, experience mental health challenges, rely on medical equipment, or face temporary circumstances such as recovering from a hospital stay or a recent bereavement.

When you join the PSR, we use your preferences to tailor the way we support and communicate with you. With your consent, we also share relevant information with your electricity Distribution Network Operator (DNO), Gas Distribution Network (GDN), and in some cases your water company so they can provide appropriate support, especially during interruptions to your supply.

What support can the PSR provide?

Priority updates in power cuts

Get priority information and support from your local network operator during outages, including welfare support where available.

Accessible communications

Choose communication formats such as large print, braille, audio, or alternative languages. We can also use relay or interpreter services.

Password scheme

Set a secure password so you can verify Energy Plus or network representatives during home visits or phone calls.

Nominee and support contacts

Nominate a trusted person to receive bills, updates, or discuss your account on your behalf.

Meter reading and safety visits

Request help with meter readings or safe access where this is needed and practical.

Tailored support for life-support equipment

If you rely on medical equipment, the PSR helps network operators prioritise contact and support during outages.

Note: While the PSR improves the support you receive, it does not guarantee your supply will be restored first during an outage. Your local network operator manages restorations based on safety and operational priorities.

Who can join the PSR?

You can join if you or someone in your household is in a vulnerable situation. This may be permanent or temporary. Common reasons include:

  • Of pensionable age
  • Living with a disability or long-term medical condition
  • Reliance on life-supporting medical equipment at home
  • Limited mobility or dexterity; sight or hearing difficulties
  • Pregnant or living with a child under 5
  • Mental health conditions or learning differences
  • Short-term vulnerability (e.g., hospital recovery, bereavement)
  • Communication barriers (English not first language; need for accessible formats)
  • Financial hardship or other circumstances where tailored support would help

If you’re unsure whether you qualify, please get in touch – many customers do. Registration is free and won’t affect your credit rating or the price you pay for energy.

How to join the Priority Services Register

  1. Check your eligibility in the section above.
  2. Complete the quick form below or contact us using the details on your latest bill.
  3. We’ll confirm your registration and, with your consent, share relevant details with your local network operator(s) so they can support you too.

Prefer to talk? You can contact our PSR team using the phone number shown on your bill or via our Contact page. You can also ask a carer, family member, friend or support worker to register on your behalf.

Register for the PSR

Tell us a bit about your household and the kind of support you’d find helpful. Fields marked with an asterisk (*) are required.

About you
Contact details
Your circumstances and preferences

Please select all that apply:

Communication preferences:

Nominee (optional)

You can nominate someone to manage your account or receive communications on your behalf.

Consent and privacy

We protect your information in line with data protection laws. For details, see our Privacy Policy.

Check eligibility again

Already registered? Keep your details up to date

If your circumstances change, please let us know so we can keep your support accurate and relevant. You can update communication preferences, nominee details, or consent at any time.

Update my PSR details Speak to our team

Life-support equipment and power cuts

If you use medical equipment that relies on electricity (for example, an oxygen concentrator, ventilator, dialysis machine, refrigeration for medication, or a hoist), please tell us when you register. With your consent, we’ll notify your local network operator so they can prioritise contact and support during power cuts and planned maintenance.

  • Have a backup plan agreed with your healthcare provider.
  • Keep important numbers handy: power cuts 105; medical advice 111; emergencies 999.
  • Make sure your device manufacturer’s guidance on battery backup is followed.

Priority Services Register FAQs

Is the PSR free?

Yes. The Priority Services Register is completely free and does not affect the price you pay for energy.

Will joining the PSR mean my power comes back on first?

No. Your network operator restores power based on safety and technical priorities. However, PSR customers receive tailored updates and additional support where available.

Can someone register on my behalf?

Yes. A carer, family member, friend or support worker can help you register or act as your nominee, with your permission.

Will my details be shared?

Only with your consent. We may share your PSR information with relevant electricity and gas network operators and, where appropriate, your water company so they can provide support. We keep your data secure and you can withdraw consent at any time.

Do I need to be an Energy Plus customer?

This page is for Energy Plus customers. If you’re with another supplier, contact them to join their PSR. Network operators also maintain PSR information to coordinate support.

What if my needs are temporary?

You can still join. Many customers register for short-term support, for example after a hospital stay, during pregnancy, or after bereavement. Please update us when things change.

How do I leave the PSR?

Contact us via our Contact page or the number on your bill and we’ll remove or amend your registration.

More ways we can help

Important information

  • The Priority Services Register is available to eligible customers in Great Britain. Processes may differ in Northern Ireland.
  • PSR support is coordinated by your energy supplier and local network operators in line with industry rules and best practice.
  • Registration improves the support and communications you receive but does not guarantee uninterrupted supply or faster restoration.
  • Please keep your details up to date so we can continue providing the right support.

For independent guidance about the PSR, you can also visit the Ofgem website or your local electricity network operator’s site.

Contact the Energy Plus PSR team

Need help with your registration or not sure what to choose? Our team is here to help.

  • Use the details on your latest bill to call us, or
  • Message us via our Contact page.

If you have an emergency: for power cuts call 105. If you smell gas call 0800 111 999 immediately.