Contact EnergyPlus
Need help comparing home energy deals, switching supplier, or understanding your options? Get in touch or leave your details and we’ll guide you through the next step.
- Whole-of-market comparisons for UK households (gas, electricity, or both)
- Support with meter types (credit, prepayment, smart meters) and tariffs
- Clear next steps and realistic expectations — no misleading promises
We’ll ask for a few details so we can respond accurately. Availability and outcomes depend on your meter type, payment method, region and supplier terms.
Fast answer: the quickest way to get help
For most households, the fastest route is to use the form below with your postcode, a contact number/email, and a brief note (e.g., “fixed deal ending”, “prepayment meter”, “moving home”). That lets us respond with relevant options and the right caveats for your situation.
If you want to compare & switch
Use the form. Include meter type (credit/prepay/smart) and whether you pay by direct debit.
If you’ve already switched
Share the supplier name, switch date (estimated is fine), and any reference you have.
If it’s an emergency
For gas leaks, power cuts, or immediate safety issues, contact the relevant emergency services first (details in FAQs).
Important: EnergyPlus is a comparison service for UK homes. We are not your energy supplier, so we can’t take meter payments, restore supply, or resolve supplier billing disputes directly — but we can point you to the correct route and explain your options.
Send a message
Tell us a little about your home energy situation. We use your postcode to show availability in your area (tariffs can vary by region and meter type).
What happens next
-
We review your details
We look at your region and any constraints you mention (e.g., prepayment, economy 7, smart meter, direct debit). -
We reply with relevant options
Where possible, we’ll outline realistic next steps and what information you’ll need to complete a comparison. -
You decide
No pressure. You can proceed with a quote/switch, ask follow-up questions, or take time to consider.
Good to know: If you’re in the middle of a supplier dispute (billing errors, back-billing, or complaints), the right route is usually your current supplier first. We can still help explain what to ask for and where to get independent support.
Details that help us answer quickly
- Your postcode (required for accurate availability)
- Whether you need gas, electricity, or both
- Your meter type: credit, prepayment, smart, Economy 7/10, or multiple meters
- How you pay now: direct debit, cash/card top-up, pay on receipt
- If you’re switching: whether your current tariff is fixed or variable and when it ends
- Anything unusual: new build, recently moved in, no bill yet, landlord-managed supply
Other ways to get help (and when to use them)
Use this contact form
Best for: comparing tariffs, switching questions, meter/payment method constraints, moving home guidance.
Contact your current supplier
Best for: bills, meter faults, credit refunds, payment plans, complaints, and anything tied to your account.
If you’re without power: it may be a local outage (not a supplier issue). See the FAQ for the UK power cut number and gas emergency line.
Compare contact options (so you reach the right team)
Not every energy problem is solved by switching. Use the table below to choose the most direct route and avoid delays.
| Your situation | Best first step | What to have ready | Why it helps |
|---|---|---|---|
| Fixed deal ending soon / want to shop around | EnergyPlus form | Postcode, meter type, payment method | We can focus on tariffs that match your setup |
| Prepayment meter (top-up) and want options | EnergyPlus form | Whether it’s traditional or smart prepay | Some deals/payment methods may not apply |
| Incorrect bill / high estimated readings | Your supplier | Meter readings, dates, photos if possible | Only your supplier can correct your account |
| Moving home / new tenancy | EnergyPlus form (guidance) + supplier (closing/opening readings) | Move date, readings, new address details | Avoids backdated charges and account mix-ups |
| Power cut or gas emergency | Emergency numbers (see FAQ) | Your postcode and address | Fastest way to restore safety/supply |
Decision checklist: this page suits you if…
- You want help comparing deals for a UK home
- You’re not sure which meter type you have
- You’re moving home and want to avoid common mistakes
- You want plain-English guidance before you switch
This page may not be the best fit if…
- You need help with business energy contracts
- You have a gas leak or immediate safety concern
- You need your supplier to restore supply, take a payment, or fix an account balance
- You’re looking for advice on legal disputes (we can point to independent bodies)
Costs, exclusions & common pitfalls (UK-specific)
Contacting us is free, but outcomes depend on supplier rules and your home setup. These are the issues that most often slow down comparisons or switching.
Exit fees (fixed tariffs)
If you’re in a fixed deal, you may have an exit fee for leaving early. Some suppliers waive it near the end date, others don’t — always check your tariff terms.
Meter & payment method limits
Some tariffs may require direct debit or a smart meter. Prepayment options can be more limited depending on supplier availability and your meter type.
Regional differences
Electricity costs include regional network charges, so prices can differ by postcode area. Always compare using your own postcode.
Two realistic scenarios (with assumptions)
These examples are illustrative to show the kinds of numbers that matter when you contact us. Prices vary by supplier and over time.
- Scenario A: Fixed deal ending, typical direct debit household
-
Assumptions: Dual fuel, credit meter, pays by direct debit, annual use 2,900 kWh electricity and 12,000 kWh gas, looking at a new 12-month fix.
What you send us: postcode + end date + meter type + whether you want fixed/variable.
Why it matters: A small unit-rate difference can add up. For example, a 2p/kWh change on 2,900 kWh electricity is about £58/year (2,900 × £0.02), before standing charges. - Scenario B: Prepayment customer comparing options
-
Assumptions: Electricity-only flat, smart prepayment meter, annual use 2,100 kWh, wants to understand if direct debit tariffs apply.
What you send us: postcode + “smart prepayment” + whether you can move to credit/direct debit.
Why it matters: Some tariffs are unavailable on prepay; switching may require a meter/payment method change, which can take time and may be subject to supplier checks.
Common mistakes we can help you avoid
- Using the wrong postcode (prices can be region-specific)
- Not knowing your meter type (credit vs prepay vs Economy 7)
- Ignoring standing charges and focusing only on unit rates
- Switching mid-fix without checking exit fees
- Moving home without taking opening/closing readings (can cause billing issues)
- Assuming a switch is instant (timelines vary; issues can extend it)
Tip: If you’re unsure, tell us what you see on your meter (e.g., “key meter”, “top up”, “two readings/day-night”, “smart display”). We’ll translate it into the right category.
Exclusions: We can’t access your supplier account or change your tariff on your behalf without the relevant switching journey and permissions. We also can’t provide emergency response or repair services.
Contact FAQs
Are you my energy supplier?
No. EnergyPlus is a whole-of-market home energy comparison service. Your contract and billing remain with your chosen supplier.
Do you cover my area in the UK?
We support UK household comparisons. Availability can vary by postcode, meter type and payment method, so it’s best to send your postcode in the form.
Can you help with prepayment meters?
Yes — but the market can be more limited. Tell us whether you have traditional prepayment (key/card) or smart prepayment, and whether you’re able to move to credit/direct debit.
What if I’m moving home?
Contact your current supplier to give closing readings and your new supplier (or deemed supplier) for opening readings. We can explain the process and help you compare once you’re set up at the new address.
I have a power cut — who do I contact?
For power cuts in Great Britain, call 105 (free) to reach your local electricity network operator. If there’s immediate danger, call 999.
I smell gas — what should I do?
Leave the property if needed and call the National Gas Emergency Service on 0800 111 999 (UK). Don’t wait for a callback from a comparison service.
Can you guarantee I’ll save money?
No. Savings depend on your usage, tariff structure (unit rates and standing charges), your region, and supplier terms. We can help you compare using the right assumptions.
What information should I avoid sending?
Don’t send bank card details or full bank information. If you share documents, redact sensitive information that isn’t relevant to your question.
Trust, methodology & sources
Page governance
- Written by: EnergyPlus Editorial Team
- Reviewed by: Energy Specialist
- Last updated: February 2026
How we assess what to advise
When you contact us, we triage your request into the quickest correct route (comparison vs supplier vs emergency). Our guidance is based on:
- Household constraints (meter type, payment method, fuel type)
- Regional factors (postcode-linked distribution area differences)
- Tariff structure (unit rates + standing charges; fixed vs variable; exit fees)
- Consumer protections and standard UK escalation routes
Assumptions & limitations
- Any examples on this page are illustrative and not a quote.
- Supplier availability and tariff terms can change quickly.
- We can’t verify your account details; your supplier is the authority on billing and supply status.
- Smart meter functionality and prepayment rules can differ by supplier and meter model.
Independent UK sources we reference
- Ofgem (UK energy regulator) — rules, protections and market oversight
- Citizens Advice energy guidance — independent consumer help and escalation routes
- GOV.UK — official government information, including support schemes where applicable
- Power Cut 105 — guidance on electricity network outages in Great Britain
If you’re struggling to pay, you can also ask your supplier about payment plans and support options. Citizens Advice can help you understand your rights and next steps.
Ready to ask a question or get a quote?
Share your postcode and a brief note — we’ll point you to the right next step for your home and meter setup.
Safety first: for electricity power cuts call 105. For gas emergencies call 0800 111 999.