Contact EnergyPlus
Speak with our UK-based energy specialists about quotes, billing, moving home, smart meters and business energy. Use the secure form below and we’ll get back to you as soon as possible.
- ? Fast, friendly support
- ? UK business hours
- ? Secure form & privacy-first
Send us a message
Tell us a little about your query and how we can help. If you’re already a customer, including your account number helps us respond faster.
Complaints & feedback
We’re committed to getting things right. If something hasn’t gone to plan, please tell us. We’ll investigate and work to resolve it quickly and fairly.
- Tell us what’s wrong: Use the form and choose Complaints. Include your account number and any relevant dates.
- We’ll investigate: A specialist will review your case and contact you with next steps.
- Resolution & updates: We’ll keep you informed until your issue is resolved.
We value your feedback and use it to improve our services.
Why contact EnergyPlus?
- Expert help: Real people, practical answers, and clear next steps.
- Fast responses: Most enquiries answered within one business day.
- Straightforward advice: No jargon – just what you need to know.
- For home and business: Tailored support for every type of customer.
Contact FAQs
How can I contact EnergyPlus?
Use the secure contact form above to reach our UK team. Select your enquiry type, share a few details, and we’ll route your message to the right specialist.
When will I get a response?
We aim to respond within one business day. Complex enquiries may take longer, but we’ll keep you updated.
What details should I include?
Please include your full name, email, postcode and a brief summary. Existing customers should include their account number to speed things up.
Is this the right place for emergencies?
No. For emergencies call the appropriate service first: 105 for power cuts and 0800 111 999 for gas emergencies. Then contact us with your details so we can support you.
Do you support business energy enquiries?
Yes. Choose Business energy in the form for tenders, renewals, portfolio support and bespoke pricing.
What happens next?
We review your message
Our team checks your enquiry and assigns it to the best specialist.
We get in touch
We’ll reply by email or phone with an update, any questions, and next steps.
We resolve and follow up
We work to resolve your query quickly and check you’re happy with the outcome.
Accessibility & language support
Tell us in your message if you need documents in large print, communication support, or translation. We’ll do our best to accommodate you.