EDF Energy contact number, email and opening hours
The quickest ways to reach EDF Energy — and what to do if they can’t sort it out.
EnergyPlus is not EDF Energy and is not affiliated with them. We are an independent UK energy comparison site. We publish these details so you can reach your supplier directly — and so you can check whether you are still on a fair price while you are here.
All EDF Energy phone numbers
| What for | Number | Opening hours |
|---|---|---|
| General enquiries | 0330 912 9959 | 8am–6pm Mon–Thu, 8am–4pm Fri |
| Billing and account support | 03330 069 950 | 8am–6pm Mon–Thu, 8am–4pm Fri |
| Priority and specialist support | 0808 160 6906 | 8am–6pm Mon–Thu, 8am–4pm Fri |
| Business sales | 0333 188 6725 | 9am–6pm Mon–Thu, 9am–4pm Fri |
| Textphone | 0800 096 2929 | For customers with hearing difficulties |
Read from EDF Energy’s own contact page on 16 August 2026. EDF Energy’s contact page →
EDF is busiest on Mondays between 9am and 12pm — call outside that window if you can. Quote your account number in any email.
Email EDF Energy
- General: hello@edfenergy.com
Emergencies — do not phone EDF Energy
Gas leaks and power cuts are handled by the national emergency and network services, not by your supplier. These numbers are the same whoever you buy energy from.
| Smell gas, or a gas leak | 0800 111 999 | National Gas Emergency Service, 24 hours |
| Power cut | 105 | Free, connects you to your local network operator, 24 hours |
| Meter sparking or on fire | 999 | Emergency services |
If EDF Energy can’t resolve it
Complain to EDF Energy first and ask for a complaint reference. If it is still unresolved after 8 weeks, or you receive a “deadlock” letter before then, you can take it to the Energy Ombudsman free of charge. Their decision is binding on the supplier if you accept it. Ofgem sets the rules suppliers must follow but does not handle individual complaints.
While you’re here — are you still on a fair price?
Most people calling their supplier are doing it because something has gone wrong with a bill. It takes about two minutes to check what EDF Energy would charge you now against the rest of the market, on your own postcode and usage.
Compare EDF Energy against the whole market →
Frequently asked questions
What is the EDF Energy contact number?
0330 912 9959 — general enquiries, open 8am–6pm Mon–Thu, 8am–4pm Fri. Other numbers for business, emergencies and specialist support are listed above.
Is there a free number for EDF Energy?
Numbers starting 0800 and 0808 are free from UK landlines and mobiles. Numbers starting 03 cost the same as an 01 or 02 call and are included in inclusive minutes.
Who do I call about a gas leak?
The National Gas Emergency Service on 0800 111 999, 24 hours a day — not your supplier. For a power cut call 105. If a meter is sparking or on fire call 999.
How do I complain about EDF Energy?
Raise it with EDF Energy first and get a reference. After 8 weeks without resolution, or on receipt of a deadlock letter, escalate free to the Energy Ombudsman.
Also searched as: edf, edf energy, edf energy uk. Details checked 16 August 2026 — suppliers do change their numbers and opening hours, so check EDF Energy’s own site if something has moved.
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