So Energy Contact Number & Opening Hours
Every way to reach So Energy — phone, email and out-of-hours routes — plus what to do in an emergency and how to escalate a complaint.
Checked 6 September 2026. EnergyPlus is an independent comparison service and is not affiliated with So Energy.
All So Energy phone numbers
| What for | Number | Hours |
|---|---|---|
| Customer service | 0330 111 5050 | Mon–Fri 9am–5pm |
Email and other ways to reach So Energy
- Support: help@so.energy
Live chat is on the So Energy contact page during phone hours.
Emergencies — do not phone So Energy
Smell gas? Call the free 24/7 National Gas Emergency line on 0800 111 999. Power cut? Call 105 free from any phone — both go to the network operator, not your supplier.
If So Energy can’t resolve it
Raise a formal complaint with So Energy first. If it isn’t resolved within 8 weeks (or you receive a deadlock letter), you can escalate free of charge to the Energy Ombudsman, whose decision is binding on the supplier.
While you’re here — are you on the right tariff?
If you’re calling about a bill, most people save more by checking their tariff than by negotiating. The Ofgem price cap is reviewed quarterly — see our price cap hub for the current figures.
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